Racold Geyser Service Centre in Kolkata & Customer Care

Frequently Asked Questions (FAQs)

What is the warranty period of Racold geyser service?

Warranty period of Racold geyser service varied from 2 years to 5 years depending on the product.

Is Racold geyser installation free?

Racold provides free installation for a newly purchased geyser/water heater.

Is Racold geyser best?

Racold is one of the best geyser/water heater producers in India.

How do I contact Racold customer support?

Contact customer care at: +91 9123 853 973 ( for out-of-warranty) & 860 025 6000 ( for warranty products ).

How quickly can you send a technician after booking a Racold geyser repair? 

Our technician can reach your home within 2 hours of booking anywhere in Kolkata, Howrah, Barasat, and Barrackpore, provided no other doorstep visit is already scheduled for that day.

Do I need to bring my Racold geyser to your service centre? 

No, our technicians come directly to your home for all repairs and spare parts replacements. In rare cases where a spare part is uncommon and not easily available in the market, we carry the geyser to our workshop at no extra charge.

What payment methods do you accept for Racold geyser repair? 

We accept cash, UPI, Google Pay, PhonePe, Paytm, debit and credit cards, and mobile wallets. 

Why is my Racold geyser not heating water properly? 

Your Racold geyser may have stopped heating due to a faulty heating element, burnt internal wiring, a defective thermostat, or scale buildup on the heating rod. A technician can quickly identify which one is causing the problem.

Is it safe to use a Racold geyser that is tripping the MCB repeatedly? 

No, it is not safe at all. Switch it off right away. Repeated MCB tripping usually means the heating element has shorted out or the internal wiring is damaged. Using it in this condition can be dangerous.

Which Kolkata areas do you cover for Racold geyser service? 

We cover all PIN code areas across Kolkata and nearby locations including Howrah, Barasat, and Barrackpore. If you are unsure whether we cover your area, just give us a call and we will confirm.

Should I switch off my Racold geyser before the technician arrives? 

Yes, if your geyser is overheating, giving electric shocks, producing burning smells, or vibrating unusually, keep the power turned off until our technician arrives at your home.

What Racold geyser models do you repair? 

We repair all out-of-warranty Racold electric geyser models, including vertical storage, horizontal, and instant geysers. Some popular models we service include Omnis DG Wi-Fi, Omnis R, Omnis RS Wi-Fi, Omnis DG, Omnis DG Plus, Omnis Lux, Omnis Lux Plus, Andris Slim, Andris Lux Plus, Andris Uno, Eterno Pro, Eterno 2, CDR DLX, CDR Dlx Plus, CDR Swift, Altro i Plus, Altro iRS, Pronto Stylo, Pronto Neo, PR Neo, Aures Multi, Pronto Pro, Buono Pro, Pronto NEO, Altroi+, Omnis Slim,  Omnis Pro, Racold Aures & more.

What information should I keep ready while booking a Racold geyser repair? 

Keep the model number, approximate age of your geyser, warranty status, and a short description of the problem handy. This helps our technician prepare better and diagnose the issue faster when they arrive.

Can you repair old or discontinued Racold geyser models? 

Yes, in most cases we can. As long as the required spare parts are available in the market and the repair cost makes practical sense, we are happy to fix older or discontinued models too.

What are the most common problems you fix in Racold geysers? 

We fix heating failures, water leakage, MCB tripping, unusual noises, thermostat faults, and scale buildup on heating elements.

Can hard water damage my Racold geyser? 

Yes, it can. Hard water causes scale and mineral deposits to build up inside the heating element and tank over time. This reduces heating efficiency and shortens the overall lifespan of your geyser. Getting it serviced periodically helps avoid bigger problems later.

How often should a Racold geyser be serviced? 

If your area has hard water with high mineral content, we recommend a full service at least once a year. This includes descaling, cleaning the tank walls and heating rods, and inspecting key parts like the thermostat and safety valve.

My Racold geyser is leaking water. Can it be repaired or does it need replacement? 

It depends. Loose fittings or faulty valves can be repaired. A cracked tank usually needs full replacement.

How much does Racold geyser repair cost in Kolkata? 

Cost depends on the problem and parts needed. Our technician will inspect and give a clear estimate before repairing.

What should I do if my Racold geyser is making unusual noises while heating? 

Switch it off. Unusual noises usually indicate scale buildup on the heating element. Book a service immediately.

How can I tell whether my Racold geyser needs repair or replacement? 

If repair cost exceeds half the geyser’s value, or the tank is cracked or corroded, consider replacement.

What causes a Racold geyser to stop working suddenly? 

Common causes include tripped MCB, faulty thermostat, burnt heating element, damaged wiring, or a tripped thermal cutout.