Havells® Geyser service centre in Kolkata – Customer Support

Frequently Asked Questions (FAQs)

How Can I Complain To Havells?

If your warranty still exists you need to visit the official Havells website and ask for a visit here: https://www.havells.com/en/contact-us.html

Is Havells Good At Geysers?

Yes, Havells is a renowned company in the geyser and water heater sector in Kolkata.

Can I Get Free Repair for Out Of Warranty Geysers?

No, the customers need to pay the amount for out-of-warranty geyser service. Contact: 9123 853 973 for more info.

Do You Have Genuine Spare Parts For My Geyser?

Yes, we provide genuine parts with a 3-month warranty for all home appliances we repair.

How quickly can a technician reach my home after booking a Havells geyser repair?

Within 2 hours anywhere in Kolkata, Howrah, Barasat & Barrackpore area provided no pending doorstep visit scheduled on that day for the technicians.

Do I need to bring my Havells geyser to your service centre?

No, our technicians visit customers’ houses for all repairs and spare parts replacements. In some rare cases where geyser spare parts are uncommon and not available in the market, that may require bringing them to our workshop without any extra charges.

What payment methods do you accept for Havells geyser repair?

We accept cash, UPI, Google Pay, PhonePe, Paytm, debit and credit card, mobile wallets etc.

Should I switch off my geyser before the technician arrives?

Yes, if you are facing issues like overheating, earthing, burning smells, vibration, keep the power turned off before our technician visits your home.

Can hard water damage my Havells geyser?

Yes. Hard water can cause scale buildup inside the heating element and tank, reducing heating efficiency and shortening the lifespan of the geyser. Periodic servicing helps prevent this problem.

How often should a Havells geyser be serviced?

If you live in an area where water is hard (means contains mineral salts in excessive level), we suggest do a general servicing for your geyser at least once a year which includes descaling and cleaning of inside tank wall, heating rods and inspection of other important spare parts like thermostats, safety valves etc.

What information should I keep ready while booking a Havells geyser repair?

Keeping the model number, approximate age of the geyser, warranty status, and a brief description of the problem helps technicians diagnose the issue faster.

Is it safe to use a Havells geyser that is tripping the power supply?

No. Frequent power tripping may indicate an electrical fault, heating element issue, or earthing problem. Stop using the geyser and arrange an inspection immediately.

Can you repair old or discontinued Havells geyser models?

Yes, if the spare parts are available in the market and the cost of repair is not very expensive, you can repair it.